RSTLL Frequently Asked Questions (FAQ)

Products

1. What mattress sizes do you offer?

We offer all standard U.S. mattress sizes: - **Twin (38" x 75")** - Perfect for kids' rooms, guest rooms, or bunk beds - **Twin XL (38" x 80")** - Extra length for taller individuals, common in dorms - **Full/Double (54" x 75")** - Ideal for single sleepers or cozy couples - **Queen (60" x 80")** - Our most popular size, perfect for couples - **King (76" x 80")** - Maximum space for couples who want extra room - **California King (72" x 84")** - Extra length for taller individuals

2. What mattress thickness should I choose?

We offer three thickness options: - **10 inch** - Budget-friendly, great for guest rooms, kids' rooms, or lighter individuals - **12 inch** - Most popular choice, balanced comfort and support for all sleep positions - **14 inch** - Premium luxury experience with extra cushioning, ideal for side sleepers and those needing more support

3. What materials are RSTLL mattresses made of?

RSTLL mattresses feature multi-layer construction: - **Top Layer**: Breathable knit fabric cover, soft and skin-friendly - **Comfort Layer**: Memory foam that contours to your body and relieves pressure points - **Support Layer**: High-resilience foam for lasting support - **Base Layer**: High-density support foam for stability - **Individually Wrapped Coils** (select models): Reduces motion transfer so your partner's movement won't disturb you

4. Are your mattresses certified?

Yes! All RSTLL products are certified by: - **CertiPUR-US®** - Foams are made without ozone depleters, heavy metals, formaldehyde, and other harmful substances - **OEKO-TEX® Standard 100** - Textiles tested for harmful substances - **SGS Tested** - Third-party quality verification

Ordering & Payment

5. How do I place an order?

1. Select your preferred product 2. Choose your size and thickness 3. Click "Add to Cart" 4. Click the cart icon in the top right corner and select "Checkout" 5. Enter your shipping address and payment information 6. Confirm your order

6. What payment methods do you accept?

We accept: - All major credit cards (Visa, MasterCard, American Express, Discover) - PayPal - Venmo - Shopify Pay

7. Can I modify or cancel my order?

- **Before order confirmation**: You can cancel anytime for a full refund - **After confirmation but before shipping**: Contact support@rstll.com and we'll do our best to help - **After shipping**: Cannot cancel, but you can initiate a return after receiving the item

Shipping & Delivery

8. How much is shipping?

**FREE shipping to all 48 contiguous U.S. states!** We do NOT ship to: - Alaska - Hawaii - U.S. territories (Puerto Rico, Guam, etc.) - International addresses

9. How long does delivery take?

- **Processing time**: 1-3 business days (orders before 11:30 AM PST ship same day) - **Shipping time**: 2-7 business days (depending on distance) - **Total**: Typically 3-10 business days Processing may take longer during promotions or holidays. We'll notify you by email if there are delays.

10. How do I track my order?

After your order ships, you'll receive: 1. A shipping confirmation email 2. A tracking number 3. A link to the carrier's tracking page (UPS/FedEx) Tracking information may take up to 24 hours to update after shipment.

11. How is the package delivered?

- Mattresses are compressed, vacuum-sealed, and boxed - Delivered by UPS or FedEx to your doorstep - No signature required (unless special request) - If no one is home, the carrier will leave it in a secure location

12. What should I do when I receive my mattress?

1. **Inspect the packaging**: If there's visible damage, take photos and contact us within 48 hours 2. **Unbox**: Carefully cut open the plastic wrapping 3. **Unroll**: Place the mattress on your bed frame 4. **Wait for expansion**: The mattress will start expanding within minutes. Allow 24-72 hours for full expansion 5. **Air out**: New mattresses may have a slight odor. Ventilate the room for 1-2 days

101-Night Sleep Trial

13. What is the 101-Night Sleep Trial?

From the delivery date, you have **101 nights** to try the mattress at home. If you're not satisfied: - **First 30 nights**: You must try the mattress for at least 30 nights (your body needs time to adjust) - **Nights 30-101**: You can initiate a return anytime - **Full refund**: No questions asked

14. How do I initiate a return?

1. Email us at support@rstll.com 2. Include your order number, name, and reason for return 3. If the product is damaged, please include photos 4. Our customer service team will respond within 24-48 hours 5. Once you receive return authorization, follow the instructions provided

15. Who pays for return shipping?

- **Quality issues/damage**: We cover all shipping costs - **Non-quality issues (don't like it/wrong size)**: Customer is responsible for return shipping costs

16. How long does it take to get my refund?

- **Our processing time**: 3 business days after we receive and inspect the return - **Bank processing time**: 3-10 business days (depends on your card issuer) - **Refund method**: Back to the original payment method

17. What items cannot be returned?

We cannot accept returns for: - Items used for more than 101 nights - Products with visible stains, damage, or signs of use - Items missing original packaging or accessories - Final sale or clearance items (unless defective)

Warranty

18. Do mattresses come with a warranty?

Yes! All RSTLL mattresses come with a **10-Year Limited Warranty** covering: - Manufacturing defects - Material issues - Sagging or indentations deeper than 1.5 inches during normal use Not covered: - Normal wear and tear - Damage from misuse - Improper bed frame support - Comfort preference changes

19. How do I make a warranty claim?

1. Email support@rstll.com 2. Include your order number, description of the issue, and photos 3. Our team will evaluate and provide a solution (repair, replacement, or refund)

Product Care

20. How do I clean my mattress?

- **Regular cleaning**: Vacuum the surface periodically - **Stain removal**: Gently blot with mild detergent and cold water. Do not soak - **Odor removal**: Sprinkle baking soda, let sit for 15 minutes, then vacuum - **Protection**: We recommend using a waterproof mattress protector

21. Do I need to flip my mattress?

RSTLL mattresses are **one-sided design** and do NOT need to be flipped. We recommend: - Rotate 180 degrees (head to foot) every 3-6 months - This ensures even wear and extends the mattress lifespan

22. How long will my mattress last?

With proper care and normal use: - **10 inch mattress**: 6-8 years - **12 inch mattress**: 8-10 years - **14 inch mattress**: 10-12 years

Common Questions

23. Will the mattress have an odor?

New mattresses may have a slight smell when first unpacked (called "off-gassing"). This is normal: - **Cause**: Gases released from foam after compression packaging - **Safe**: All materials are CertiPUR-US® certified - **Dissipation**: 1-3 days. Ventilate the room to speed up the process

24. Is the mattress firm or soft?

RSTLL mattresses are **Medium-Firm**: - Suitable for most sleep positions (back, side, stomach) - Balanced support and comfort - Especially good for those with back pain

25. Will this work with my existing bed frame?

Yes! RSTLL mattresses are compatible with all standard bed frames: - Platform beds - Slatted frames (slats no more than 3 inches apart) - Adjustable bases - Traditional box springs

26. How much does the mattress weigh?

| Size | 10 inch | 12 inch | 14 inch | |------|---------|---------|---------| | Twin | 35 lbs | 45 lbs | 55 lbs | | Full | 45 lbs | 55 lbs | 65 lbs | | Queen | 55 lbs | 65 lbs | 75 lbs | | King | 70 lbs | 80 lbs | 90 lbs |

27. Can I try the mattress before buying?

We're a direct-to-consumer brand with no physical showrooms. However, you have our **101-Night Sleep Trial** to experience the mattress at home risk-free.

Sofas

28. How are sofas delivered?

Sofas are also compressed and packaged: - Vacuum-sealed and boxed - Shipped via UPS/FedEx - Allow 24-48 hours after unboxing for full expansion

29. How do I clean my sofa?

- **Removable covers**: Most sofa covers are removable and machine washable (cold water, gentle cycle) - **Non-removable**: Spot clean with upholstery cleaner - **Regular care**: Vacuum regularly, avoid direct sunlight

30. Do sofas come with a warranty?

Sofas come with a **1-Year Limited Warranty** covering manufacturing defects and material issues.

Contact Us

31. How can I contact customer service?

- **Email**: support@rstll.com (response within 24-48 hours) - **Phone**: +1 (213) 352-5535 - **Hours**: Monday-Friday, 9:00 AM - 6:00 PM PST

32. What is your company address?

**HITRER CO** 10989 Skydance Dr Highlands Ranch, CO 80126 United States Last updated: March 24, 2026

RSTLL is a U.S.-based home furnishing brand specializing in compressed mattresses and compressed sofas designed for healthier sleep and convenient delivery.
Our products use CertiPUR-US® certified foam, deliver ergonomic support, ship free across the U.S., and come with a 100-night sleep trial.
Yes. All RSTLL foams meet CertiPUR-US, OEKO-TEX, and SGS certification standards for health, durability, and low emissions.
It refers to our signature compression technology that allows mattresses and sofas to be vacuum-sealed, boxed, shipped easily, and safely expand once opened.
Most mattresses reach 90% shape within hours and fully expand within 24–48 hours after unboxing.
A small amount of “new foam smell” is normal. It is harmless and usually dissipates within 24–72 hours in a ventilated room.
RSTLL mattresses vary by model and thickness (10”, 12”, 14”), each providing balanced support. Contact our support team for firmness guidance.
Yes. Our multi-layer high-resilience foam system is designed to keep the spine aligned and reduce pressure on shoulders, hips, and lower back.
RSTLL mattresses work with most bed frames including platform beds, slatted frames, adjustable bases, and box foundations.
Yes, but for best comfort, allow up to 24 hours for the foam to fully expand.
A compressed sofa is vacuum-packed using the same compression technology as mattresses—making delivery easier and assembly faster.
Yes. RSTLL uses high-density, certified foams and reinforced structures designed to maintain shape and comfort long-term.
All foam used in our sofas meets CertiPUR-US® standards for low VOC emissions and safe chemical content.
Yes. RSTLL provides free standard shipping across the United States with no minimum order.
Currently we focus on U.S. domestic shipping. For international requests, please contact our support team.
Most orders arrive within 3–7 business days, depending on location and carrier availability.
Not always. Signature requirements depend on the carrier and delivery area. You will receive tracking information via email.
Yes, all mattresses come with a 100-night risk-free sleep trial.
If you’re not satisfied during the trial period, contact us and we’ll arrange a pickup or provide return instructions. No restocking fee.
Refunds are processed once the product is received or pickup is confirmed—typically within 3–5 business days.
Yes. RSTLL mattresses and sofas come with a manufacturer warranty. Warranty length varies by product.
Phone: +1 (213) 352-5535 Email: support@rstll.com Support hours: 24/7 assistance available
Yes. In eligible states, RSTLL covers sales tax and displays the final price at checkout before payment.
We accept major credit cards, debit cards, and secure online payment options displayed during checkout.
You may request an order modification or cancellation before the warehouse processes it. Contact support as soon as possible.
Rotate every 3–6 months Use a waterproof mattress protector Keep in a dry and ventilated environment
Some models feature removable covers that can be cleaned gently. Check the washing instructions on the product label.
Yes. Low-VOC certified foam and hypoallergenic materials make it suitable for most sensitive sleepers.
Foam mattresses are naturally resistant to dust mites compared to spring mattresses.
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