Return & Sleep Trial Policy

Overview We want you to be confident in your purchase. Please read our Return & Sleep Trial Policy carefully to understand your rights and responsibilities.

30-Day Return Window (Conditioned Returns)

You may return eligible items within 30 days of delivery provided the product is unused, in original condition, and returned in its original packaging with all accessories and parts. Items showing signs of use, damage, or missing components are not eligible for return.
To initiate a return, you must contact us first at support@rstll.com. Returns submitted without prior approval will not be accepted.

101-Day Sleep Trial & Warranty

From the shipment date, you have a 101-day Sleep Trial to evaluate your mattress. We recommend sleeping on the mattress at least 30 nights to allow for proper adjustment.
If you experience issues during the 101-day period, contact us and we will work with you to troubleshoot, repair, or replace as appropriate. All product defects discovered within the trial period will be covered under our warranty process.
After the 101-day trial, product defects are handled under the manufacturer’s warranty if applicable. Please retain your order confirmation and warranty documentation.

Return Approval, Shipping & Fees

All return requests must be approved by our Guest Experience team before sending the product back. Contact support@rstll.com to begin the process.
Return shipping or pickup fees may apply and will be communicated at the time of approval. Unless otherwise stated, customers are responsible for return shipping costs for non-defective items.
For items delivered damaged or defective, please report the issue to us within three (3) business days of delivery to qualify for a full refund or replacement. For White Glove or Doorstep delivery items, follow the same 3-business-day notification requirement.

Refunds

If your return is approved, refunds will be issued to the original payment method within three (3) business days after we receive and inspect the item.
Please note that while we process refunds within three (3) business days, the time it takes for the refunded amount to appear in your account depends on your bank or card issuer. Processing times vary by financial institution and are outside our control.
Shipping, delivery, and handling charges are nonrefundable except where required by law or in cases of damaged or defective merchandise.

Non-Returnable Items

Final Sale and Clearance items, Special Orders, and Monogrammed or Personalized items cannot be returned except if delivered damaged or defective and reported within three (3) business days.
Mattresses and foundations may be subject to the manufacturer’s return policy and warranty. Please refer to the documentation included with your order or contact support@rstll.com for assistance.

Condition & Packaging Requirements

To receive a full refund, items must be returned in new/unused condition with all parts, accessories, manuals, and original packaging (unless original packing was removed during White Glove delivery).
We reserve the right to refuse or reduce refunds for items returned without original packaging or with signs of use.

Exchange Options

In some cases we may offer exchange or store credit instead of a refund. If an exchange or credit is offered and accepted, we will provide details on how to proceed.

How to Initiate a Return

Email support@rstll.com with your order number, name, reason for return, and photos if the item is damaged or defective.
Our Guest Experience team will respond with return authorization and instructions (including any shipping labels or pickup scheduling if applicable).
Ship the item per the instructions or schedule the approved pickup.
After we receive and inspect the returned item, we will process your refund or exchange.

Contact & Questions For questions about returns, the 101-Day Sleep Trial, or warranty coverage, email support@rstll.com. Our team is available to assist you and recommend adjustments or troubleshooting before initiating a return.

Additional Notes

Keep proof of shipment and tracking information when returning an item. RSTLL is not responsible for returns lost in transit if shipping was arranged by the customer.
We may update this policy from time to time; any material changes will be posted on our website.