This 12-inch mattress features a multi-layer composite structure design, with top layer using 270gsm high-quality knitted fabric combined with flame-retardant materials to ensure safety and comfort. The comfort layer includes 1cm gel memory foam that effectively absorbs pressure and disperses body heat, while the 5cm high-density foam below provides additional cushioning. The core support system utilizes 1.8mm wire diameter 22cm tall independent pocket springs, with each spring operating independently to effectively reduce motion transfer between sleep partners. Reinforced edge design enhances perimeter support, and the bottom polyester fabric with flame-retardant materials ensures durability. The moderate 12-inch thickness fits most bed frames, making it an ideal choice for users seeking balanced support and comfort.
Delivery Terms
- Delivery times vary by destination but generally range from 2–7 business days from shipment for contiguous U.S. addresses.
- Shipments are delivered to the shipping address provided at checkout. If no one is available to accept the package, UPS/FedEx may leave the package at the address or designate an alternate secure location per carrier policy.
- RSTLL is not responsible for delivery delays caused by carrier service disruptions, severe weather, or other events beyond our control.
Package Condition and Inspection
- Mattresses are compressed, vacuum-sealed, and shipped in protective packaging. On delivery, inspect the outer packaging for obvious damage before signing for the shipment.
- If visible damage is present, note the damage on the carrier’s delivery receipt and contact RSTLL Customer Support within 48 hours at support@rstll.com with photos and your order number.
Address Accuracy and Changes
- Customers are responsible for providing a correct shipping address. If an address change is required after an order is placed, contact us immediately. Address changes cannot always be guaranteed once the order has entered fulfillment or been handed to the carrier; additional fees may apply if the carrier returns the package to RSTLL.
Failed Deliveries and Returns to Sender
- If a package is returned to RSTLL due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, the customer is responsible for additional shipping charges to reship the item.
Order Cancellation
- Orders may be canceled without penalty prior to shipment. If an order has already shipped, standard return procedures apply.
Damages, Returns and Refunds (FAQ) Q: What do I do if my mattress arrives damaged? A: Photograph the damaged packaging and product, note damage with the carrier at receipt, and email support@rstll.com within 48 hours. We will review and provide instructions for a repair, replacement, or refund as appropriate.
Q: Can I return my mattress if I change my mind? A: RSTLL’s standard return policy and any trial/return windows are provided separately and are not part of this Shipping Policy. Please consult our Returns & Refunds page for eligibility, steps, and associated costs.
Q: Who pays for return shipping? A: Return shipping costs depend on the specific return policy in effect for the purchase. See the Returns & Refunds page for details.
Legal and Compliance
- Sales and shipping are limited to the United States (contiguous U.S. mainland). Orders from outside these areas will not be accepted.
- RSTLL limits liability for shipping to the value of the goods. We are not liable for incidental or consequential damages arising from transit delays, carrier actions, or acts of nature.
- This Shipping Policy does not affect your statutory rights under applicable law.
Contact Us
- For shipping inquiries, missing items, or damage claims, please contact RSTLL Customer Support at support@rstll.com. Provide your order number and relevant details to expedite assistance.
Effective Date
- This policy is effective as of the date published on our website. RSTLL reserves the right to update this policy; the most current version will be posted online.
Processing and Fulfillment
- Orders placed before 11:30 a.m. PST on a business day will generally enter fulfillment the same day. Orders placed after 11:30 a.m. PST, on weekends, or on U.S. public holidays will be processed on the next business day.
- Standard processing time is typically 1–3 business days. During promotional periods or peak seasons, processing may take longer; customers will be notified if delays occur.
Carrier and Tracking
- RSTLL uses UPS/FedEx for ground shipping. A tracking number is provided by email when the package ships.
- Tracking updates are posted by the carrier and may take up to 24 hours to appear after shipment.
30-Day Return Window (Conditioned Returns)
- You may return eligible items within 30 days of delivery provided the product is unused, in original condition, and returned in its original packaging with all accessories and parts. Items showing signs of use, damage, or missing components are not eligible for return.
- To initiate a return, you must contact us first at support@rstll.com. Returns submitted without prior approval will not be accepted.
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